A repair partner that works to your process

Yes. Star works to your test methods, acceptance criteria and reporting. It is how we have worked for about ten years as all-India warranty and service partner for RealLand servo motors (China), and on all-India warranty and post-warranty servo repair support for Shibaura Machine (formerly Toshiba Machine).

You send 2–3 failed units. We diagnose, repair and test them to your acceptance criteria and send a report per unit with the failure findings. You review the results against your own checks before deciding on a programme.

Yes. We sign your NDA before any drawings, firmware, test specifications or failure data are shared.

A test report per unit in your format, traceable by serial number, with the tests, acceptance criteria and results, the parts replaced and the root cause. Findings can be summarised across units for your engineering and quality teams.

Yes. Your customers get repair-return after warranty under your programme, from our Puducherry factory, with sites in Chennai, Bengaluru, Hyderabad and Delhi. Warranty terms are stated on each quotation.

On our in-house universal servo test system, which runs servo motors from many brands on one rig without each brand's own drive and reads their feedback devices directly. It lets us verify each motor against your acceptance criteria and report per unit.

Yes, subject to a review of the product family. Star can discuss warranty and post-warranty repair-return, depot repair and local technical communication, with scope, test methods and acceptance criteria agreed for each programme. A bench trial on 2–3 units is the usual first step.

Start with a product and capability discussion, then a review of documentation and terms, a sample RFQ and an agreed pilot. Star can handle Indian customer RFQs, technical clarification, import-document coordination, local customer support and domestic supply with GST invoicing where applicable.

For a repair pilot: product line, models, typical failures and, after an NDA, your test methods. For a supply pilot: company and website, brands and product families, stock condition, a catalogue or part-list link and any existing India representation.

Each part is described on the quotation by its condition: new, unused surplus, used and tested, or refurbished and tested. Warranty terms are stated on the quotation. A used part is never described as new.

Test methods, acceptance criteria, reporting format and responsibilities are agreed in writing for each programme, after an NDA is signed. No drawings, firmware or test data need to be shared before then.

Possibly, depending on make and model. Star repairs servo motors and servo amplifiers and some robot teach pendants and controllers, subject to a model review. Complete robot refurbishment and component recovery are areas Star is exploring with partners; they are not established services.

No. Any exclusivity, territory, minimum volume or stock purchase must be agreed separately in writing. A pilot does not create any of these.

For each product: manufacturer and part number, country of origin, condition, and the Indian import or product requirements that apply, such as customs classification, BIS or environmental rules where relevant. A GST invoice does not replace these requirements, and import clearance is never assumed.